Hungry, Humble, Honest, with Heart.

The Opportunity

We are looking for a dynamic Senior Product Manager to work on the evolution of Nutanix’s GenAI capabilities within our Customer Support organization. In this role, you’ll work on the product vision, roadmap, and deliver AI-powered solutions that enhance customer experience, employee experience, and productivity. You will partner closely with Engineering, UX, Data Science, and Support teams to re-imagine how customers interact with our support ecosystem through intelligent automation and conversational AI.

About the Team

At Nutanix, you will be joining the Support Experience Product Management team of SAAS Engineering Division. Our team comprises diverse talent from various locations, fostering a rich exchange of ideas and perspectives that enables us to innovate and tackle challenges effectively. The collaborative culture is at the heart of our work environment, where open communication and teamwork are encouraged, ensuring that every team member's voice is heard and valued. This position will work in a hybrid setup, based out of our Bangalore office, where you will be expected to be in the office three days a week.

Your Role

• Work on product strategy and roadmap, focusing on GenAI, AI Agent, ML, MCP, A2A that transform customer support.
• Define and deliver measurable business outcomes, linking GenAI initiatives to tangible business impact metrics.
• Gather and prioritize requirements through user interviews, stakeholder feedback, data analysis, and market research etc.
• Translate insights into clear product specifications, user stories, and acceptance criteria.
• Partner cross-functionally with Engineering, Design, QA, and Support Operations to ship features with high quality and reliability.
• Drive the end-to-end product lifecycle—from ideation and prioritization to launch, experimentation, and iteration.
• Leverage analytics, feedback and behavioral data to identify user pain points, measure product performance, and drive data-backed decisions. Data analysis will be a key part of this role.
• Ensure the GenAI platform delivers intuitive onboarding, seamless self-service, and contextual intelligence to users.
• Track product KPIs, adoption, and performance metrics, iterating based on insights and experimentation.
• Stay current on industry trends, emerging AI technologies, and competitor offerings to maintain a world-class support experience.
• Communicate the product vision and roadmap to executive stakeholders and cross-functional partners with clarity and influence.
• Work for other business units like Sales, Customer Success, Services, HR, etc. to develop GenAI use cases based on requirements.

What You Will Bring

• Bachelor’s degree in Computer Science, Business, Engineering, or a related field.
• MBA preferred.
• 5+ years of experience in AI or GenAI product management with proven success delivering business impact.
• Experience of RAG, GenAI ChatBOT, AI Agents, LLMs, NLP, and Search.
• Design and run A/B and multivariate experiments to measure impact, iterate quickly, and optimize for deflection and customer satisfaction.
• Deep understanding of customer support operations, agent workflows, and user experience design.
• Ability to translate complex AI capabilities into actionable, user-centered product features.
• Excellent analytical, communication, and storytelling skills with a data-driven mindset.
• Technical aptitude to engage with engineering teams and understand AI architecture tradeoffs.
• Experience with data analytics tools, feedback platforms, or AI evaluation frameworks is a plus.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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